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Terms and Conditions

Terms and conditions

  1. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.
  2. Cancellations/Rescheduling classes/massage will need to be made more than 24 hours prior to your class beginning (morning or evenings). Here at PMP Studios we understand sometimes unforeseen circumstances arise but we have to be strict, fair and consistent with all clients therefore NO exceptions will be made.
  3. Bookings are made online, phone or through reception:
    1. Call your studio (if it is out of reception hours please leave a message and we will get back to you within 24hrs)
    2. Email: bookings@pmpstudios.com.au
  4. Out of consideration for the trainer and other customers, and also for your own safety (the warm-up is an important aspect of each class) please be aware that if you are more than 5 minutes late for a class, you may not be able to train.
  5. If a class you particularly want is fully booked please sign up for the waiting list. We would also suggest you book into another class just in case.
  6. Session packs and Personal training sessions are valid for 6 months from the date of purchase. Classes are non-refundable and are not transferable.
  7. Instructors and classes are subject to change without notice. PMP Studios reserves the right to cancel classes if necessary.
  8. If you do not cancel your session outside of the 24 hour time frame or are a no show/absent for your class you will lose your session.
  9. If you do not cancel your massage outside of the 24 hour time frame you will be given opportunity to re book in the next 48hour period or a cancellation fee of 50% will be charged. If a no show you will be charged the full session fee.
  10. 10 pack passes are valid for 6 months from the date of purchase, and 20 pack passes are valid for 1 year from the purchase date.